Unified communications is the combination of real time
communication services and non real time communication services. Real time
communication services consists of instant messaging like chatting,
information, telephony, data sharing, video conferencing and speech recognition
and non real time communication services consist unified messaging such as
email, voice mail, SMS and fax.
It is not necessary that Unified Communication is a single
product, but we can say that it is a set of products which provides a
consistent user interface and user experience across multiple devices.
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| http://www.nd.gov |
Unified Communication allows an individual person to send a
message on one medium through communication channel and receive the same
communication on another medium. Let’s take an example one can receive
a voice mail message and he can choose to access it through email or
a mobile phone. If the sender of the voice mail is online according to the
currently accepts calls or present information then the response can be sent
immediately through video call or we can use text chat also. Otherwise it is
said that it is a non real time message that can be accessed through a variety
of media.
Unified communications is a developing set of technology that
automates and unites human and device communications. It enhances human
communications by eliminating device and media dependencies.
Components of Unified Communication:
Unified communications is not a single product but a collection of
elements that includes
• Call control and multimedia
communications
• Unified
messaging
• Instant messaging
• Speech access and personal assistant
• Conferencing through audio, web or
video
• Collaboration tools
• Software to enable business process
integration
• Business process integration
• Mobility
The future is bright
We can say that we are at the early stages of unified
communication deployments or installments. Both vendors and enterprise
customers are struggling to understand what the future of unified communication
is. But one thing is certain that the future is bright according to the recent
study by MarketsandMarkets and those companies that begin the move to Unified
Communication deployment will have a great competitive edge over the companies
that are delaying the decision of implementing unified communication.
Market Forecast
The study reports from a top research global firm states that the
global Unified Communications as a Service market is expected to grow from
$2.52 billion in 2013 to $7.62 billion by 2018, at an estimated CAGR of 24.8%
from 2013 to 2018
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