Thursday, 27 March 2014

Unified communications : The future is bright

Unified communications is the combination of real time communication services and non real time communication services. Real time communication services consists of instant messaging like chatting, information, telephony, data sharing, video conferencing and speech recognition and non real time communication services consist unified messaging such as email, voice mail, SMS and fax.

It is not necessary that Unified Communication is a single product, but we can say that it is a set of products which provides a consistent user interface and user experience across multiple devices.

http://www.nd.gov

Unified Communication  allows an individual person to send a message on one medium through communication channel and receive the same communication on another medium. Let’s take an example one can receive a voice mail message and he can choose to access it through email or a mobile phone. If the sender of the voice mail is online according to the currently accepts calls or present information then the response can be sent immediately through video call or we can use text chat also. Otherwise it is said that it is a non real time message that can be accessed through a variety of media.

Unified communications is a developing set of technology that automates and unites human and device communications. It enhances human communications by eliminating device and media dependencies.

Components of Unified Communication:

Unified communications is not a single product but a collection of elements that includes

•        Call control and multimedia communications
•        Unified messaging
•        Instant messaging
•        Speech access and personal assistant
•        Conferencing through audio, web or video
•        Collaboration tools
•        Software to enable business process integration
•        Business process integration
•        Mobility

The future is bright

We can say that we are at the early stages of unified communication deployments or installments. Both vendors and enterprise customers are struggling to understand what the future of unified communication is. But one thing is certain that the future is bright according to the recent study by MarketsandMarkets and those companies that begin the move to Unified Communication deployment will have a great competitive edge over the companies that are delaying the decision of implementing unified communication.

Market Forecast

The study reports from a top research global firm states that the global Unified Communications as a Service market is expected to grow from $2.52 billion in 2013 to $7.62 billion by 2018, at an estimated CAGR of 24.8% from 2013 to 2018


No comments:

Post a Comment